Shipping & Returns

 

BUtiful by Candice® is dedicated to making your shopping experience with us pain free and easy to navigate. Please let us know what we can do to ensure your buying experience is pleasurable. We are always open to innovative and new ideas. Our customers are our first priority.
 
Online Purchase Return

If you wish to return a product, please do so within 30 days from the ship date for a refund on the purchase price, minus shipping, handling, gift wrap, and other charges. Refunds will be credited to the original credit card use for payment.

Purchases of gift certificates and sale items cannot be returned for a refund.

Naturally, we cannot take returns on used products or products not bought online at www.butifulbycandice.com. To return items to please follow these simple steps:

1. Complete the "Return form" enclosed in your original order and place it inside the return package. Pack and seal your return merchandise securely (in the original package if possible).

2. Affix the Return Label provided to the outside of your return package. We recommend shipping your return with a service that provides tracking and insurance as we are not responsible for any packages lost in transit. 

 

 
 
  
1.RETURN OR DELIVERABLE PACKAGES!

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, re-sellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Packages undeliverable by USPS will be cancelled and refunded once received at our shipping hub. Refunds typically take 4-10 business days to process. We will not be held responsible for incorrect addresses and the customer will be responsible for shipping cost.

2. SOCIAL MEDIA

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

3. PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
At no time do we allow re-posting of any material photos, or content for use other than that of  ​BUtiful by Candice® .

4. INDEMNIFICATION

You agree to indemnify, defend and hold harmless mybutiful.com and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

5. ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

6.PRODUCTS :
Certain products may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, information, or other material purchased or obtained by you will meet your expectations, or that any errors will be corrected.

BUTIFUL BY CANDICE PRIVACY POLICY

www.butifulbycandice.com (“BUtiful by Candice® ”) provides users with: the www.butifulbycandice.com website (“Site”);
any online accounts, web-based applications or platforms made available for use on any device or technology platform (“Applications”); and any of 'BUtiful by Candice ’ products made available on the Site or via the Applications (“Services”). The Site, Applications and Services are all facilities, functions or activities (“Features”) developed by us and designed to assist your experience.

Our central goal is to provide the best products and optimize your experience while using them. To make that work effectively, BUtiful by Candice needs to collect personal information from each customer and process that personal information.
BUtiful by Candice® uses common technologies such as cookies and Web beacons to keep track of your interactions with the Site, Application and Services and to improve the quality of our products and services.

 BUtiful by Candice® may also collect your Internet Protocol (“IP”) address to track and aggregate non-personally identifiable information, your referring website addresses, browser type, domain name and access times.

Unless connected directly to a user account, the information BUtiful by Candice®  processes in connection with each IP address is largely statistical and is not stored to or referred to by BUtiful by Candice®  ​ in a way that permits us to piece together any particular user’s browsing behavior.

The purpose of this Privacy Policy is to inform you about how we processes information about you. This Privacy Policy applies to all of the Features operated by www.butifulbycandice.com or its subsidiaries or affiliated companies. From time to time Hues Cosmetics may also post product or service specific privacy notices or documentation to explain in more detail how Hues Cosmetics handles information related to privacy.

If you have any questions about this Privacy Policy or wish to access your information, please feel free to contact us at customer service info@mybutiful.com



1 – WHAT DO WE DO WITH YOUR INFORMATION?
Information you provide – When you purchase a product from the Site or sign up for a service operated by BUtiful by Candice®   you may be required to provide personal information (including, but not limited to, name, address, telephone or age) and other information which can be used to ascertain your identity. ​BUtiful by Candice may combine the information you submit under your account with information from your activity on the Site for the purpose of providing you with a better experience and to improve the quality of  BUtiful by Candice®  Features, products and services. For certain services, ​BUtiful by Candice may give you the opportunity to opt out of combining such information. You can use your user account to learn more about the information associated with your Account.

Cookies – When you visit the Site, BUtiful by Candice®  may send one or more cookies to your computer or device. BUtiful by Candice® uses cookies to improve the quality of BUtiful by Candice®  ’ products and services, including for storing your preferences, improving search results, improving features and tracking your trends so that we can better service you.

Log information – When you access the Site, BUtiful by Candice®  ’ servers may record certain information. These server logs may include information such as your web request, your interaction with a product, IP address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or your account.
 products or services. BUtiful by Candice® may use your email address to communicate with you about BUtiful by Candice®    ’ products or services.

Third Party Applications –BUtiful by Candice®  may make available third party applications through the Site, such as gadgets, extensions or payment gateways. The information collected by BUtiful by Candice®   is processed under this Privacy Policy when you enable a third party application. Information collected by the third party application provider is governed by their own privacy policies and we recommend that you read and understand their respective privacy policies. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Other sites – This Privacy Policy applies to the Site only. BUtiful by Candice®  does not exercise control over the sites displayed as search results, sites that include ​BUtiful by Candice applications, products or services, or links from within BUtiful by Candice®  ’ various Features. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you.

Email Marketing – With your permission, we may send you emails about our store, new products and other updates.

Google Analytics – Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

In addition to the above, BUtiful by Candice  may use the information BUtiful by Candice  collects to:

Provide, maintain, protect, and improve the Features, BUtiful by Candice ’ services (including advertising services) and develop new products and services; and

Protect the rights or property of BUtiful by Candice® or its users.

If ​BUtiful by Candice uses this information in a manner different than the purpose for which it was collected, then ​BUtiful by Candice®  will ask for your consent prior to such use.

It is unlikely that BUtiful by Candice®   will disclose your personal information to other overseas recipients.

Getting consent.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

Your Choice to Opt Out

If you would like to opt-out from having BUtiful by Candice®  collect your information in connection with our products or services, please let us know by contacting us at BUtiful by Candice®  Customer Service info@mybutiful.com.

Please note that if you delete, block or otherwise restrict cookies, or if you use a different computer or Internet browser, you may need to renew your opt-out choice.

Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some of our features and services may not function properly if your cookies are disabled.

3 – THIRD-PARTY SERVICES, INFORMATION SHARING & ONWARD TRANSFER

BUtiful by Candice® does not share personal information with other companies or individuals in the following limited circumstances:

When BUtiful by Candice®   has your consent. We will usually require opt-in consent for the sharing of any sensitive personal information.

When BUtiful by Candice®  provides such information to its subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on BUtiful by Candice® ’ behalf such as payment gateways and other payment transaction processors. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

When BUtiful by Candice  has a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to:

satisfy any applicable law, regulation, legal process or enforceable governmental request;

enforce our Terms of Service, including investigation of potential violations of those Terms;

detect, prevent, or otherwise address fraud, security or technical issues; or protect against harm to the rights, property or safety of BUtiful by Candice®  , its customers or the public as required or permitted by law.

If we become involved in a merger, acquisition, or any form of sale of some or all of our assets, we will use our best endeavors to:

ensure the confidentiality of any personal information involved in such transactions; and

provide notice before your personal information is transferred and becomes subject to a different privacy policy.

SECTION 4 – SECURITY

BUtiful by Candice  takes reasonable security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.
 
BUtiful by Candice  restricts access to personal information to its employees, contractors and agents who need to know that information in order to process it on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and legal action criminal prosecution, if they fail to meet these obligations.

SECTION 5 – COMPLAINTS

When BUtiful by Candice®   receives formal written complaints, it is our policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between BUtiful by Candice and an individual.

SECTION 6 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 7 – CHANGES TO THIS PRIVACY POLICY

Please note that this Privacy Policy may change from time to time. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@nybutiful.com.
 
REFUND AND CANCELLATION 
We want you to be totally satisfied with your order, however we understand if a product doesn't work out and want to make sure the return is as painless as possible.

Online Purchase Return

If you wish to return a product, please do so within 30 days from the ship date for a refund on the purchase price, minus shipping, handling, gift wrap, and other charges. Refunds will be credited to the original credit card use for payment.

Purchases of gift certificates and sale items cannot be returned for a refund.

Naturally, we cannot take returns on overly used products or products not bought online at butifulbycandice.com. To return items to butifulbycandice.com, please follow these simple steps:

1. Complete the "Return form" enclosed in your original order and place it inside the return package. Pack and seal your return merchandise securely (in the original package if possible).

2. Affix the Return Label provided to the outside of your return package. We recommend shipping your return with a service that provides tracking and insurance as we are not responsible for any packages lost in transit. 

BUtiful by Candice®  , LLC
Attention: Online Returns please email customer service
for further details. 
 


3. Your return will be processed promptly upon arrival, and we will send you a confirmation by email. Please allow 2-3 weeks from the shipping date for your account to be credited. Shipping and handling charges are not refundable.